Job Details:

Customer Service Representative (Part-time)

Job Details
Open Date Jan 19 2019 - 03:42:00 PM Close Date Feb 28 2019 - 11:59:00 PM
Position Title Customer Service Representative (Part-time) Posting Type Part Time
Posting Status Active Position Length Part Time
Department Group Community Services Hours per Week Variable
Department Community Services Openings 5
Education Other    
Location Various Town Locations

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The Town of Milton is accepting applications for the part-time position of Customer Service Representative.  Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals.  The successful candidates must be able to work variable hours including evenings and weekends.


Key Responsibilities:

  • Provides information to customers through a variety of forums related to facility programs, services and fees/subsidies, including assistance with:
    • Facility navigation/tours, rental inquiries, facility booking
    • Navigation and usage of Town websites and technology
    • Inquiries related to Facility & Town programs and services
    • Redirection of inquiries as appropriate to community organizations, tenants and staff
    • Administration of multiple types of payment plans, subsidies, and parental contributions
    • Calculation and verification of customer contributions as it relates to fee assistance programs
  • Greets customers and validates pass and membership access  
  • Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
  • Assists with maintenance of program waitlists, calls/e-mails customer regarding cancelled or rescheduled programs as required
  • Processes payment of pass and membership sales, program registration, drop-in programs, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
  • Maintains daily facility stats tracking sheets
  • Provides administrative support to  other facility staff as required
  • Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
  • Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
  • Performs all other duties as assigned in accordance with department objectives



  • Grade 12 education preferred; Post-secondary school diploma and/or Office Administration certificate or related education is an asset
  • Minimum two (2) years of experience in a customer service role
  • Proficient math skills and experience with cash handling and deposits
  • Proficient in Windows based software including Microsoft Outlook, Word and Excel
  • Knowledge of Recreational Management Software Systems (e.g. CLASS, Legend) is an asset
  • Strong communication, organizational and customer service skills
  • Ability to multi-task and adapt to changing priorities while dealing with interruptions
  • Able to work well both independently as well as within a team
  • Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

Starting Hourly Rate: $15.54

The Town of Milton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Town of Milton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require. All applicant information collected is in accordance with the Freedom of Information and Privacy legislation and under the authority of the Municipal Act; used strictly for candidate selection.