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Job Details: Duty Supervisor, Cultural Services PT

Job Details
Open Date Aug 05 2022 - 11:07:00 AM Close Date Aug 22 2022 - 11:59:00 PM
Position Title Duty Supervisor, Cultural Services PT Posting Type Part Time
Posting Status Active Position Length Permanent
Department Group Community Services Hours per Week
Department Community Services Openings 1
Education College Diploma Experience 2 - 3 years
Location FirstOntario Arts Centre: 1010 Main Street East, Milton, ON, L9T 6H7
Union Position No


The FirstOntario Arts Centre Milton is an interdisciplinary arts venue that builds community and supports art and culture as part of everyday life in Milton. We host a variety of shows and eventsgallery exhibitions, and art programs and workshops for individuals of all ages. Come be a part of a fun collaborative team as we re-open our doors for our 10th Season, including shows such as Tom Cochrane, Johnny Reid, Menopause The Musical, Jully Black and Jann Arden.

Reporting to the Coordinator, Cultural Services (Client Services) this part-time position will have the opportunity to oversee the daily operation of Client Services at the FirstOntario Arts Centre in Milton as they lead, supervise, and motivate a team of box office representatives, ushers and volunteers. The Duty Supervisor will be an integral part of the Cultural Services team and provide top-notch service to all of our visitors and clients where our goal is to exceed expectations as we re-open our doors for our 10th Season.

 Major Job Responsibilities:

  • Supervise a small team of part-time staff and volunteers working in such areas as box office, front of house usher, concessions, and artist hospitality at the FirstOntario Arts Centre
  • Ensure that customers are provided with exceptional service and that transactions, processes, protocols, and procedures are accurately followed using the appropriate tools and platforms
  • Motivate and coach part-time staff and volunteers, and provide professional resolution of escalated customer service issues
  • Serve as main point of contact with promoters and clients, ensure delivery of services, and track onsite service changes for settlement purposes
  • Ensure that all areas of the facility are clean, safe, and attractive for patrons
  • Respond accurately to patron inquiries pertaining to the performance/event including, but not limited to, the length of show, warnings, age-specific restrictions, babes in arms, parking, etc.
  • Work to ensure that performances begin on time, manage intermissions, and have guests return back to the theatre following intermission
  • Maintain communication with Back of House (technical staff) as required
  • Perform opening and closing procedures, and provide a detailed show report following performance/event
  • Assume the lead role in the event of an emergency and oversee an evacuation, if necessary
  • Oversee set up of concession/bar operations and assist with customer service during peak times
  • Maintain professional and technical knowledge of Box Office equipment and software, purchasing tickets, refunds, and ticket scanners
  • Assist with administrative tasks such as email communication and scheduling
  • Other duties as assigned

 Education and Experience:

  • Post-secondary school diploma/certificate or equivalent work experience required
  • 2-3 years of supervisory experience in customer service delivery
  • Demonstrated experience working in special events; previous experience working in a theatre is preferred
  • Proficient in Windows based software including Microsoft Outlook, Word and Excel
  • Knowledge of Recreational Management Software Systems; Perfect Mind preferred
  • Standard First Aid and CPR is an asset
  • Smart Serve and Food Handling Certificate is an asset
  • Knowledge of TixHub and Better Impact is an asset
  • Excellent communication, organizational, and customer service skills
  • Ability to multi-task and adapt to changing priorities
  • Ability to work well both independently as well as within a team
  • Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
  • Successful candidates must be able to work variable hours including evenings and weekends
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Record Check
  • Possess an enthusiasm for the arts

Hourly Rate: $24.56 - $27.60

 Interested applicants should apply online at under the Careers section by 4:00 pm on by Monday August 22, 2022

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection

When applying for a position, please sign in using your account email and password. If you do not already have an account, please click on the “Don’t Have an Account?” link found on the sign in page. Please note that all applicants will need to create an account in order to apply for positions.

The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.

The candidate will be asked to provide the Town with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal

The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the Town will be required. 

The Town of Milton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Town of Milton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require. All applicant information collected is in accordance with the Freedom of Information and Privacy legislation and under the authority of the Municipal Act; used strictly for candidate selection.