Job Details:

Drop-In Monitor – Skating & Sports

Job Details
Open Date Aug 09 2019 - 03:34:00 PM Close Date Aug 22 2019 - 11:59:00 PM
Position Title Drop-In Monitor – Skating & Sports Posting Type Part Time
Posting Status Active Position Length Part Time
Department Group Community Services Hours per Week Variable
Department Community Services Openings 3
Education Other    
Location Various Town Locations


Position Summary

Reporting to the Coordinator, Recreation, this part-time position is responsible for ensuring all drop-in skating & sports participants experience a safe and enjoyable environment when attending a Town of Milton drop-in sports program.  This role ensures adherence to entry guidelines, fair play and anticipates and reacts to customer concerns. 

Major Job Responsibilities

  • Program implementation with a focus on quality customer experiences
  • Foster a welcoming, respectful and safe environment for all participants
  • Ensure all participants have paid and meet entry requirements; this may include wearing wristbands, being of a specific age, etc.
  • Understand and ensure compliance of all established rules and guidelines governing the safety and conduct of participants
  • Organize pick-up games and activities (where applicable) and ensure fairness and equal playing time for all participants
  • Provide guidance and oversight to volunteers
  • Establish positive relationships and clear communication channels with all staff and participants
  • Maintain a safe and clean facility, including proper usage and storage of equipment.  Communicate any deficiencies with Coordinator, Recreation
  • Evaluate situations for potential risks and proactively take action to address such risks. Communicate any action and/or concerns to Coordinator, Recreation
  • Maintain communication with the Customer Service Desk to provide relevant program updates and to request support in the event of an emergency
  • Maintain a high level of professionalism and handle sensitive situations with mature judgement
  • Provide suggestions to Coordinator, Recreation on ways to enhance the customer experience
  • Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
  • Maintain and submit attendance records and/or drop-in stats
  • Report any incidents, concerns or site damage to Coordinator, Recreation
  • Submit required forms (including payroll)
  • Attend and participate in mandatory staff functions

 Education and Experience

  • Applicants must be a minimum of 15 years of age
  • Standard First Aid & CPR C is required
  • HIGH FIVE® Principles of Healthy Child Development is required (or willing to obtain)
  • HIGH FIVE® Quest 2 is an asset
  • Competent skating ability is required
  • Satisfactory Criminal Record Check with Vulnerable Sector Screening
  • Experience playing (at an organized level) or officiating hockey is preferred
  • Previous supervision of program participants (children, youth or adults) in a recreational environment
  • Experience working with persons with disabilities an asset

Hourly Rate: $14.00

The Town of Milton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Town of Milton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require. All applicant information collected is in accordance with the Freedom of Information and Privacy legislation and under the authority of the Municipal Act; used strictly for candidate selection.