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Job Details: Customer Service Representative (Part-time)

Job Details
Open Date Jan 18 2023 - 03:20:00 PM Close Date Apr 15 2023 - 11:59:00 PM
Position Title Customer Service Representative (Part-time) Posting Type Part Time
Posting Status Active Position Length Part Time
Department Group Community Services Hours per Week Variable
Department Community Services Openings 8
Education College Diploma Experience 0 - 1 years
Location Various Town Locations
Union Position No


The Town of Milton is accepting applications for the part-time position of Customer Service Representative.  Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals.  The successful candidates must be able to work variable hours including evenings and weekends.


Key Responsibilities:

  • Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:
    • Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
    • Facility navigation/tours and rental inquiries
    • Navigation and usage of the recreation management system, associated Town websites, and various technological services
    • Concerns/issues related to facility programs and services
    • Update and maintain client database (as required)
    • Redirection of inquiries as appropriate to community organizations, tenants and staff
    • Administration of multiple types of payment plans, subsidies, and parental contributions
  • Greets customers and validates pass and membership access
  • Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
  • Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
  • Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
  • Provides administrative support to supervisory staff (as required)
  • Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
  • Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
  • Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
  • Performs all other duties as assigned in accordance with department objectives



  • Post-secondary school diploma and/or Office Administration certificate or related education is preferred
  • Competent math skills and experience with cash handling and deposits
  • Strong communication, organizational and customer service skills
  • Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
  • Able to work evenings, weekends, and flexible hours (including early morning) as required
  • Proficiency in Microsoft Office Suite
  • Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred
  • Standard First Aid and CPR (is preferred)
  • Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

Starting Hourly Rate: $16.70

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The Town of Milton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Town of Milton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require. All applicant information collected is in accordance with the Freedom of Information and Privacy legislation and under the authority of the Municipal Act; used strictly for candidate selection.