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Job Details: Information Governance & Records Manager

Job Details
Open Date Nov 18 2022 - 09:09:00 AM Close Date Dec 30 2022 - 11:59:00 PM
Position Title Information Governance & Records Manager Posting Type Full Time
Posting Status Active Position Length Permanent
Department Group Town Clerk's Hours per Week 35
Department Corporate Services Openings 1
Education Bachelor's Degree Experience 5 - 7 years
Location Town Hall: 150 Mary Street Milton, L9T 6Z5
Union Position No


Be part of one of the fastest growing communities in Canada! This is an exciting opportunity for a leader who would like to join an enthusiastic team and support the ongoing implementation of a modern innovative digital records management solution. If you have experience with and a passion for information governance and records management and want to help the Town of Milton continuously explore opportunities for service innovation and meet its compliance requirements, then this role is for you.

Position Summary

The Town of Milton’s Corporate Services Department is accepting applications for the permanent, full-time position of Information Governance & Records Manager. Reporting to the Deputy Clerk, this role offers the opportunity to set the strategic direction for governance of corporate information assets and is responsible for planning, implementing, monitoring, evaluating, and the ongoing improvement of the information governance and records program, including a digital records management solution. This role is also responsible for ensuring the Town meets its obligations with respect to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and other related legislation and regulations. As one of the fastest-growing municipalities in Canada, the Town of Milton offers the opportunity to be part of a dynamic team where you can have a direct influence on the future of the community – a place of possibility.

Key Responsibilities

Develops strategies, goals and priorities relating to information governance and records management, ensuring alignment with divisional/corporate direction.

  • Conducts research to monitor trends, best practices, changing priorities and emerging issues, and provides analysis regarding legislation and policy improvement
  • Identifies areas of potential impact to strategic plans, operations and delivery of services
  • Develops and implements process and service improvement initiatives

Leads and ensures the delivery of effective corporate-wide information governance and records program services.

  • Oversees and undertakes all aspects of corporate projects regarding information governance, records management and MFIPPA such as strategic plans, business cases, and audits
  • Provides technical and strategic support and advice to members of the Strategic Management Team and the Leadership Management Team on information governance, records management, and MFIPPA program challenges, performance, and requirements
  • Leads and influences the activities and performance of staff for information governance, records management, and MFIPPA services by providing work direction and technical advice and expertise
  • Ensures information governance and records management principles are identified and incorporated into corporate projects and initiatives
  • Develops, manages, and monitors budgets to facilitate goals, objectives and priorities
  • Provides Information Governance program and policy training
  • Ensures the Division and the Town meet all policy, service standards, best practices, and legislative requirements for this program

Oversees and undertakes all duties required under MFIPPA and related legislation and regulations.

  • Receives, processes, and renders decisions for all MFIPPA and related requests ensuring adherence to applicable legislation, regulations, IPC Orders, and best practices
  • Ensures employees across the corporation undertake all necessary duties in response to such requests

Education and Experience:

  • Post-secondary degree with a focus in information management, public administration, library science, or program administration
  • Certified Records Manager (CRM) or Certified Information Professional (CIP) designation
  • Graduate Degree in Information Management, Library Science or related discipline and Information Governance Professional (IGP) certification preferred
  • 5-7 years’ experience at a management or corporate level for the provision of information management programs
  • In-depth knowledge of applicable laws, regulations, international standards and best practices as they relate to information governance and records management issues
  • Strong ability to assess the impact of business processes and technology on information/records and recommend solutions that address organizational requirements
  • Advanced knowledge of record keeping and document imaging technologies, protocols, and development tools preferred
  • Direct experience working with various forms of storage media, including paper, digitally scanned images, disk, tape, CD-ROM, microfilm, etc. preferred
  • Hands-on experience with content storage servers and a range of database platforms preferred
  • Strong project management, leadership and change management skills
  • Excellent interpersonal and communication skills
  • Knowledge of records legislation, regulations, and best practices
  • Passion for continuous improvement and seeking efficiencies

Salary Range: $86,035 - $107,544 (based on a 35 hour week)

Interested applicants should apply online at under the Careers section. The Information Governance & Records Manager position will remain live on the Town of Milton’s website until the position is filled.


In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

When applying for a position, please sign in using your account email and password. If you do not already have an account, please click on the “Don’t Have an Account?” link found on the sign in page. Please note that all applicants will need to create an account in order to apply for positions.

The Town of Milton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Town of Milton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require. All applicant information collected is in accordance with the Freedom of Information and Privacy legislation and under the authority of the Municipal Act; used strictly for candidate selection.